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Home Ordering Information
Georgetown Pottery Ordering Information
Availability

Product Availability
Most items are in stock and will be shipped within 2-4 business days. If you place an order for an item that isn't in stock we will contact you and give you an availability date.

Most items that are out of stock take roughly 2-3 weeks to be made.

If you have any questions just give us a call. 1-866-936-7687

 
Shipping

Shipping Information

Our shipping goal is to quickly deliver your new pottery to your door as safely and economically as possible.

All packages are sent UPS Ground.

Expedited shipping is available upon request. Due to the nature of our boxing it will be expensive, but we are willing to accommodate all of your needs. Call for a quote. 1-866-936-7687.

All packages are double boxed, insured and covered against breakage. Although breakage is very rare, if you receive an item that has been damaged save the box and contact us immediately.


Shipping Costs

For purchases totaling under $75 shipping is $11. For purchases $75 - $100, shipping is $15. For purchases over $100 shipping is 15%. Our shipping prices only cover our costs.

* Items that include an Iron Post such as Round Hummingbird Feeders, Small and Large Bird Baths, as well as lamps with 14", 15", 16" and 18" shades require an additional box and a + $8 shipping charge. The $8 is built into the cost of the shades and the $8 will be added into the shipping charge for the items which include an Iron Post.

 

International, Hawaii and Alaska Shipping

Shipping charges on orders sent outside the continental US vary based on weight, destination & package value and thus, we are unable to accurately quote international shipments in real time online. Customers will be contacted via email once we receive the order and given the shipping costs. Nothing will be charged until the order has actually shipped. If you have any additional questions or would like a shipping quote prior to ordering, we can be Contacted via Email Monday - Friday, 9am-5pm EST or toll free at 1-866-936-7687.

 


 
Returns

Not how you pictured it?

All pieces are handmade, and slight variations in size and color are to be expected.

However, if you'd like to exchange a new, unused item, the customer is responsible for sending it back unbroken and a full refund for the merchandise price will be issued or applied to another purchase.


Receive the wrong item?

If you received the wrong item call 1-866-936-7687. A call tag will be issued to pick up the wrong item and the correct one will be sent as soon as possible.


Item damaged or broken?

If you have received a broken item, it is very important to save the package that it came in and the packing materials. Contact us and we will send you a replacement.


Where to send?

If shipping via UPS or Fedex, please send to:

Georgetown Pottery
755 Five Islands Road
Georgetown, ME 04548

 

If shipping via USPS, please send to:

Georgetown Pottery
P.O. Box 151
Georgetown, ME 04548

 
Discontinued Items

Discontinued Items and Patterns

Drop your prized Georgetown Pottery coffee mug, but can't find the pattern? Don't worry.

We realize that in the 30 plus years of making pottery items and patterns have come and gone. Simply call us or email a photograph of the item or pattern including the dimensions and we will contact you regarding your request. Turn around times are usually 4-5 weeks.


 
Custom Requests

Custom Orders

We welcome all custom requests and will try our best to meet your needs, whether it's as simple as personalizing a piece or as complicated as a specific pattern on a one of a kind item. Call our Georgetown studio at 1-866-936-7687 Monday-Friday between 9am and 5pm est to discuss options.


 
Privacy

At Georgetown Pottery we strongly value our customers' personal privacy. All information supplied is used only by the Georgetown Pottery and will never under any circumstances be sold to a third party to be used for mass mailings, spam or other purposes.

Your email address is used solely for our mailing lists. If you do not wish to be part of our mailing lists contact us and it will be removed.


Questions?  Call toll free 1-866-936-7687

 


 
 
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